What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When a customer uploads their documentation and sends it to our website via an embeded jotform submission form, is it scanned for viruses?

    Asked by beaw79 on September 20, 2012 at 11:39 AM

    Our website provides document editing services. The customer uploads their document and submits it through an embedded jotform. If it is not scanned for viruses, how can we accomplish that?




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    JotForm Support

    Answered by NeilVicente on September 20, 2012 at 11:57 AM

    No, we don't do virus scanning on files uploaded via your forms. You are responsible for checking the files uploaded on your own forms.

    If you do not allow potential virus-carrying files anyway, (.exe, .vbs, etc...) there should be little to no chance that you'll receive an infected file. Of course, you should practice extreme caution before opening files.

    My suggestion would be to install an anti-virus software on your computer to (locally) check files you download (from JotForm's server) for viruses, etc.