Form field account not showing data after field was moved.

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    DAVISMVC
    Asked on December 11, 2017 at 12:26 PM

    Moved "Day of Event Contact" field on the JotForm.  But the field does not show moved when submitting an actual request.  Also the form is not being received by one of our email recipients.  is JF experiencing problems?


    Please advise, thanks.  

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    TREVON
    Answered on December 11, 2017 at 01:41 PM

    I have checked your form submissions and I can see the submission field "Day of Event Contact" has data for the submissions entered after the filed was changed as shown below.

    1513017651submissions of empty.gif

    On the issue of email kindly share the email address that is not receiving email. Also kindly check the Junk/Spam folder in case email was filtered to the junk folder.

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    DAVISMVC
    Answered on December 11, 2017 at 02:43 PM
    Hello,
    The concern is not about the data it’s about the field location.
    The actual field location “ Day of Event Contact Name” is above the “Day of Event Contact Phone Number/Example 1, when building the form.
    Example 1.
    [cid:image001.png@01D37281.13CC2550]
    But on the actual submission form, the fields mentioned above, are not in the same order/Example 2. Please advise on how to fix, thanks.
    Example 2.
    [cid:image002.png@01D37281.13CC2550]has
    Thanks,
    Kendall Degraphenreed
    Event Coordinator, Managed Vision Care
    Davis Vision
    175 East Houston Street | San Antonio, TX 78205
    Mobile: 210-842-7620
    kdegraphenreed@davisvision.com | www.davisvision.com
    ...
  • Profile Image
    TREVON
    Answered on December 11, 2017 at 03:08 PM

    Apologies for not understanding your issue earlier. If I understand you correctly you need to have the fields in your submissions correctly displayed/arranged in the order that has been displayed/arranged in form design?

    If this is the case kindly see the images below showing you form submissions arrangement and Form builder Element arrangement are in the same order.

    1513022778Form design Data.png


    1513022835sumissions arrangement.png

    Kindly do note that anytime you change for design arrangement the same arrangement is applied to the submissions fields.

  • Profile Image
    DAVISMVC
    Answered on December 11, 2017 at 05:43 PM
    Correct and it is resolved, THANKS!
    Thanks,
    Kendall Degraphenreed
    Event Coordinator, Managed Vision Care
    Davis Vision
    175 East Houston Street | San Antonio, TX 78205
    Mobile: 210-842-7620
    kdegraphenreed@davisvision.com | www.davisvision.com
    ...