Why does my form keep freezing when I try to enter an amount?

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    Asked on December 11, 2017 at 03:53 PM
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    Answered on December 11, 2017 at 05:20 PM

    Upon checking your form, I found out that there are several dollar sign ("$") in the Conditions area that are not changed into string which causes to break the calculation and freeze the form.


    Please re-check every Calculate conditions and change the "$" sign into string format by clicking it.

    If you click it and it changed to Yellow background hit "SAVE". Check again if it was really updated. If not, add a blank space after the "$" sign and hit SAVE.


    I also suggest that you use "Form Calculation" widget instead of the Conditional ones to prevent slow load times.


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    Answered on December 12, 2017 at 11:43 AM
    So, I have not made any changes to this form for quite some time and it has
    worked flawlessly until now. What changed? I just made all of the changes
    you recommended and it still freezes. As a matter of fact the edit screen
    now freezes as well.
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    Answered on December 12, 2017 at 12:33 PM

    I cloned your form and I was able to replicate the issue. Please give me more time to investigate the issue.

    I will contact you again once I have any updates. Thank you.

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    Answered on December 13, 2017 at 02:17 AM

    I checked your form and I can see that some conditions are still not change as instructed by my colleague @Marvih. Please change the "$" to brown color, here's a screenshot of the correct format:


    Here's a screen capture of your conditions on my end:


    I also clear your form cache on our server. Please try it again and let us know how it goes.