- johnmaiselAsked on December 11, 2017 at 03:53 PM
The form freezes when I start to enter an amount.
- JotForm SupportMarvihAnswered on December 11, 2017 at 05:20 PM
Upon checking your form, I found out that there are several dollar sign ("$") in the Conditions area that are not changed into string which causes to break the calculation and freeze the form.
Please re-check every Calculate conditions and change the "$" sign into string format by clicking it.
If you click it and it changed to Yellow background hit "SAVE". Check again if it was really updated. If not, add a blank space after the "$" sign and hit SAVE.
I also suggest that you use "Form Calculation" widget instead of the Conditional ones to prevent slow load times.
- johnmaiselAnswered on December 12, 2017 at 11:43 AMSo, I have not made any changes to this form for quite some time and it has
worked flawlessly until now. What changed? I just made all of the changes
you recommended and it still freezes. As a matter of fact the edit screen
now freezes as well.
John P. Maisel III - REALTOR®
Broker / Owner / Visionary
*ACTIVE AGENT REALTY, LLC*
*654 SE Fort Island Trail*
*Crystal River, FL 34429*
Direct – (352) 302-5351
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contract until and unless a written contract is signed by the parties.*
- JotForm SupportJohn_BensonAnswered on December 12, 2017 at 12:33 PM
I cloned your form and I was able to replicate the issue. Please give me more time to investigate the issue.
I will contact you again once I have any updates. Thank you.
- JotForm SupportJohn_BensonAnswered on December 13, 2017 at 02:17 AM
I checked your form and I can see that some conditions are still not change as instructed by my colleague @Marvih. Please change the "$" to brown color, here's a screenshot of the correct format:
Here's a screen capture of your conditions on my end:
I also clear your form cache on our server. Please try it again and let us know how it goes.