Why autoresponder emails not sending to recipients that fill form?

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    Asked on December 12, 2017 at 02:27 PM

    My form appears to be working except for the autoresponder. I tested the form and when I submit the form I receive a copy of the email submission BUT the recipient does not receive my autoresponder email with the PDF file that I uploaded for them to receive.

    Please advise! 

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    Answered on December 12, 2017 at 03:57 PM

    I checked your form and did a test submission, but I wasn't able to replicate this issue, I received the Autoresponder immediately:

    1513112207Screen Shot 2017-12-12 at 10.0

    Do you have email addresses that failed to receive the autoresponder?

    Please let us know.

    Thank you!

  • Profile Image
    Answered on December 12, 2017 at 04:43 PM
    So I ended up receiving the auto responder but it was very delayed. Hopefully the ones in the future won’t be. Thank you so much!
    Warmest Regards,
    Alejandra Paladino
    West USA Realty
    1850 E Northrop Blvd #170
    Chandler, AZ 85286

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    Answered on December 12, 2017 at 07:11 PM

    There's an issue right now that autoresponder sent to Gmail addresses is being delayed. Our developers are already investigating the issue.

    I hope this information helps. Thank you.

    Related guide: How-to-View-All-Your-Form-Email-History

  • Profile Image
    Answered on December 13, 2017 at 02:19 AM

    We are sorry for this inconvenience. 

    The problem should be fixed now. Please also check on your side and do let us know if you still encounter a problem about email delivery.

    Thank you in advance for your understanding and cooperation.