Image upload not working

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    lafhab2
    Asked on December 13, 2017 at 09:59 AM

    We have many forms with image upload, they are suddenly not responding. You can select the file but nothing happens, files/images are not uploaded.  We have tested a few forms with the same results. Is this a known issue, and being fixed? This is happening on both iPad (ios) and Chrome (Win7) so the issue appears to be backend.


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    Ardian_L
    Answered on December 13, 2017 at 11:30 AM

    Hi,

    I wasn't able to replicate the issue in my testing form. But I have reported this issue to our developers, and we will inform you when the issue will be resolved.

    We are sorry for the inconvenience caused.

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    LivebookingsDEU
    Answered on December 13, 2017 at 12:08 PM

    I have the same issue in a form with the multiple-file-upload setting. I allow different file formats in the form, but:

    doc, xls, xlsx, pdf work,

    png, jpeg, jpg do not.

    Any update from your developers?


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    lafhab2
    Answered on December 13, 2017 at 01:01 PM

    Same, on further testing it won't upload JPEG/PNGs but it will allow PDFs etc. Jotform, please fix asap, update would be appreciated. As you couldn't replicate the issue do you need any specific forms to test?

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    LivebookingsDEU
    Answered on December 13, 2017 at 01:44 PM

    Working again in my forms!

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    david
    Answered on December 13, 2017 at 02:30 PM

    This should indeed now be fixed.  If the issues persists, let us know and we will take another look.