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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am having an issue with certain things on my form showing up

    Asked by daniellec on September 21, 2012 at 08:56 AM

    In a form that we use on one of our websites (www.vanguardattorneys.com/nominate), one of the mandatory fields isn't showing up. So when we're getting submissions in, and we need to know one of those mandatory fields, we can't see it. So I deleted the form and remade it, but it's still doing it. Only to the same mandatory field. (*School Name: _________) I was just wondering if you guys had any kind of solution or knew what was going on :).

    Thanks so much, we love you guys, your services are amazing!

    Danielle Comstock
    Creative Designer
    + 813.273.0017

    Page URL:

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    JotForm Support

    Answered by EduardoMendez on September 21, 2012 at 11:25 AM


    I was looking at your notifications and only one of the three has the {schoolName}field included.  This notification (notification3) is set to be sent to the e-mail address emilyg@********.com

    The other notifications do not include this field.  You can add this field to the other two responces by going into your notifications. You need to add a line such as the one highlighted on the image bellow.  This line should include the question and the field that you are looking to receive.  In this case the field name is {schoolName}.  You can add it by clicking on the "Form Field" box on the right.

    Please take a look at these suggestions and let us know if you need further assistance!