My old premium is now equivalent to free version?

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    Asked on December 13, 2017 at 12:27 PM


    I was just looking at my subscription and it is due to renew.  Last year I paid $45 for the year.  If I am reading the plans offered correctly, it looks like it would be free for me to renew because I only need the Starter plan?  I only use my forms a handful of times throughout the year.


    Thank you,

    Rhonda Tinch

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    Answered on December 13, 2017 at 02:17 PM

    Your account is on Premium that has the old pricing. If you only need the Free premium features then no action is needed from your end as your account will automatically downgrade on 2017-12-19.

    Please note that if you cancel the old pricing and plan to subscribe with a higher plan, we can no longer reactivate the old pricing once it ends.

    Feel free to reach out if you have any questions.