Jotform is having issues, fields deleted are still shown

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    emclanekinsethcom
    Asked on December 13, 2017 at 12:36 PM

    Live chat icon gone.

    Form showing old form items that were deleted.

    Form calculation not working.

    This is frustrating.

  • Profile Image
    EltonCris
    Answered on December 13, 2017 at 01:22 PM

    First off, my apologies for the delayed response on chat. I was handling multiple users at that moment while also troubleshooting the two issues you've encountered.

    With regards to the deleted fields and are still shown in your form, it was probably related to the data replication delay and our developers have fixed it. I also cleared your form cache from here so your forms should now be updating normally as usual. If you are still having issues about it, please let me know the fields you've deleted so I can inspect them here.

    About the calculation, it is working just fine for me. I could not reproduce the problem.

    It is multiplying 20 because of your calculation formula. You have probably inadvertently added it when you made changes in your form calculation. Kindly review.