Just feedback

  • Profile Image
    sambucaman
    Asked on December 14, 2017 at 03:50 AM

    Hi Jotform


    Just to let you know that I'm really disappointed. I have a paid account - i upgraded recently thinking you would stop bombarding me with upgrade ads and offers. Its now worse than ever. EVERY time I log on i get a pop up advert, with a click to "never show this again" box. I click the box to hide forever EVERY time I log on, and it still shows. 

    This constant bombarding of PAID customers makes me want to leave your service. Can you please look into this and try to stop it. If you have a box saying don't show ads, then the ad shouldn't show - period....

    Not really good enough in this day and age chaps...

    Regards


    Andy

    (PS before you go on about cookies and browsing behavior, that's unrelated. This occurs once logged in, so its related to user accounts, not browser behavior)

  • Profile Image
    Ardian_L
    Answered on December 14, 2017 at 06:14 AM

    Hi,

    We are sorry for the inconvenience. Is this happening every time you log in? We have fixed the never show this again box and it should be working now. Can you please clear the browser cache and try again, if you are still experiencing problems contact us so we can escalate the problem to our developers.

    Thank you.

  • Profile Image
    Ardian_L
    Answered on December 14, 2017 at 06:47 AM

    Hi,

    Note: I tested out the "do not show again" box and in my case it was working fine.  

    Thank you.