Our users complaining about our forms not working right in Microsoft EDGE

  • ChiaraBo
    Asked on December 14, 2017 at 5:20 AM

    Hello, as I mentioned in object my form doesn't work with Edge. Everything works properly with Chrome. How can I solve it?

    Here is the link

    https://form.jotformeu.com/73442396752362

    Please note I have already tried with 

    https://www.form.jotformeu.com/73442396752362

    Jotform Thread 1323117 Screenshot
  • Kiran Support Team Lead
    Replied on December 14, 2017 at 7:27 AM

    I have tried sending a test submission to the form using Chrome and was able to submit it without any issue. However, when I tried to submit the same form again using Microsoft Edge, I was able to see the same error message.

    The issue is related with the 'Unique Submission' setting in the form settings which is not allowing to submit duplicate submissions. 

    151325433814122017 175205 Screenshot 10

    Please try disabling the option from the form settings so that it should be working normally. Please get back to us if you need any further assistance. We will be happy to help. 

  • ChiaraBo
    Replied on December 14, 2017 at 8:43 AM
    Thanks Kiran,
    disabled the option as suggested. Everything works now.
    Chiara
    [VIA web]
    Da: JotForm [mailto:noreply@jotform.com]
    Inviato: giovedì 14 dicembre 2017 13:28
    A: Chiara Borlini (Italy)
    Oggetto: Re: Our users complaining about our forms not working right in Microsoft EDGE
    A new response has been received:
    [JOTFORM]
    Answered by Kiran
    I have tried sending a test submission to the form using Chrome and was able to submit it without any issue. However, when I tried to submit the same form again using Microsoft Edge, I was able to see the same error message.
    The issue is related with the 'Unique Submission' setting in the form settings which is not allowing to submit duplicate submissions.
    [151325433814122017_175205.png]
    Please try disabling the option from the form settings so that it should be working normally. Please get back to us if you need any further assistance. We will be happy to help.
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