Our users complaining about our forms not working right in Microsoft EDGE

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    ChiaraBo
    Asked on December 14, 2017 at 05:20 AM

    Hello, as I mentioned in object my form doesn't work with Edge. Everything works properly with Chrome. How can I solve it?

    Here is the link

    https://form.jotformeu.com/73442396752362

    Please note I have already tried with 

    https://www.form.jotformeu.com/73442396752362

  • Profile Image
    Kiran
    Answered on December 14, 2017 at 07:27 AM

    I have tried sending a test submission to the form using Chrome and was able to submit it without any issue. However, when I tried to submit the same form again using Microsoft Edge, I was able to see the same error message.

    The issue is related with the 'Unique Submission' setting in the form settings which is not allowing to submit duplicate submissions. 

    151325433814122017_175205.png

    Please try disabling the option from the form settings so that it should be working normally. Please get back to us if you need any further assistance. We will be happy to help. 

  • Profile Image
    ChiaraBo
    Answered on December 14, 2017 at 08:43 AM
    Thanks Kiran,
    disabled the option as suggested. Everything works now.
    Chiara
    [VIA web]
    Da: JotForm [mailto:noreply@jotform.com]
    Inviato: giovedì 14 dicembre 2017 13:28
    A: Chiara Borlini (Italy)
    Oggetto: Re: Our users complaining about our forms not working right in Microsoft EDGE
    A new response has been received:
    [JOTFORM]
    Answered by Kiran
    I have tried sending a test submission to the form using Chrome and was able to submit it without any issue. However, when I tried to submit the same form again using Microsoft Edge, I was able to see the same error message.
    The issue is related with the 'Unique Submission' setting in the form settings which is not allowing to submit duplicate submissions.
    [151325433814122017_175205.png]
    Please try disabling the option from the form settings so that it should be working normally. Please get back to us if you need any further assistance. We will be happy to help.
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