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ChiaraBoAsked on December 14, 2017 at 5:20 AM
Hello, as I mentioned in object my form doesn't work with Edge. Everything works properly with Chrome. How can I solve it?
Here is the link
https://form.jotformeu.com/73442396752362
Please note I have already tried with
https://www.form.jotformeu.com/73442396752362
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Kiran Support Team LeadReplied on December 14, 2017 at 7:27 AM
I have tried sending a test submission to the form using Chrome and was able to submit it without any issue. However, when I tried to submit the same form again using Microsoft Edge, I was able to see the same error message.
The issue is related with the 'Unique Submission' setting in the form settings which is not allowing to submit duplicate submissions.
Please try disabling the option from the form settings so that it should be working normally. Please get back to us if you need any further assistance. We will be happy to help.
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ChiaraBoReplied on December 14, 2017 at 8:43 AMThanks Kiran,
disabled the option as suggested. Everything works now.
Chiara
[VIA web]
Da: JotForm [mailto:noreply@jotform.com]
Inviato: giovedì 14 dicembre 2017 13:28
A: Chiara Borlini (Italy)
Oggetto: Re: Our users complaining about our forms not working right in Microsoft EDGE
A new response has been received:
[JOTFORM]
Answered by Kiran
I have tried sending a test submission to the form using Chrome and was able to submit it without any issue. However, when I tried to submit the same form again using Microsoft Edge, I was able to see the same error message.
The issue is related with the 'Unique Submission' setting in the form settings which is not allowing to submit duplicate submissions.
[151325433814122017_175205.png]
Please try disabling the option from the form settings so that it should be working normally. Please get back to us if you need any further assistance. We will be happy to help.
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