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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need to cancel both of my accounts

    Asked by russosgourmet on September 21, 2012 at 01:36 PM

    I need to cancel the account "russogourmet" which is a premium and "russosgourmet" which is a free account. It takes me to this site which i have no login information for.https://cp.plimus.com/jsp/account_login.jsp?&username=1325265678748&p=cancel

    with the account name: 1325265678748

    please email me at twalsh@russosgourmet.com if you can help me with this.

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    JotForm Support

    Answered by NeilVicente on September 21, 2012 at 02:25 PM

    Thank you for contacting us. The premium subscription for your account RussoGourmet is now cancelled. You will no longer get charged from here on out.

    As for the account russogourmet, we can't actually cancel it because there is no existing paid subscription for it. We can have the said account deleted, if that's what you want.

    Please let me know your thoughts so I can take further action.


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    Answered by RussoGourmet on September 21, 2012 at 03:05 PM
    Thank you for taking care of this so promptly. If you can go ahead and delete the free I’d appreciate it.


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    Answered by pinoytech on September 21, 2012 at 03:08 PM

    As requested, your free account using username "russosgourmet" is now deleted.

    If you need our assistance again, feel free to contact us at anytime.

    Have a good day!