What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Reeiving same form twice

    Asked by belquior on September 21, 2012 at 02:11 PM


    I've received the same form twice (today and yesterday), but the person claims to have replied only once. How did this happen? Did someone else fill in the form, but the system sent me the old one?

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    JotForm Support

    Answered by danieldlopezp on September 21, 2012 at 03:18 PM

    Hello I was checking your form and everything looks really good and in order, it could be that in this case a “connection problem” or a “packet problem” occurred. It shouldn’t happen again. Any way you can prevent the data duplicate using “Unique Submission” this helps to prevent users to make submissions on the same form. Please take a look here to learn how to do it.


    If it happens again please write to us

    If you have other questions please let us know and we will gladly help you