Account Suspended - Help

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    matt.lindzon@gmail.com 
    Asked on December 14, 2017 at 04:43 PM

    Hi, 

    I was suspended from my account when I log in. How can I get my account to not be suspended anymore?

    Thanks.

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    Kevin_G
    Answered on December 14, 2017 at 06:52 PM

    Your account has been suspended since you have a password field on your form http://www.jotform.ca/form/73355101484250

    The password field triggered the alert and that's why your account was suspended, we understand that you might not be asking for such info for phishing purposes, but we need to act according to our terms

    I have deleted the field from your form for now in order to reactivate your account. 

    If you have questions, let us know. 

  • Profile Image
    Matt 
    Answered on December 14, 2017 at 07:07 PM

    When will my account be activated again?

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    Kevin_G
    Answered on December 14, 2017 at 08:15 PM

    Your account is currently active, are you still unable to log in? 

    If so, please let us know which message you're getting.