Form information keeps getting deleted

  • Profile Image
    Asked on December 14, 2017 at 07:53 PM

    This has happened twice now and it has taken a substantial amount of time to complete. For Chapter 5, I add extra information and it says it's saved. Then it suddenly disappears when I click to preview the form. 

  • Profile Image
    Answered on December 14, 2017 at 09:11 PM

    I checked your form using the direct link and I can verify the changes you made. Here's a screenshot:


    If you are still having issues, please try to check the links below:

    I also cleared your form cache so that your forms will be refreshed from our servers.

    Hope that helps. Thank you.

  • Profile Image
    Answered on December 15, 2017 at 03:43 AM
    Yes that’s the problem. There was a lot more information after that section that has disappeared twice
  • Profile Image
    Answered on December 15, 2017 at 05:22 AM


    I was able to replicate the issue. I have submitted the issue to our developers and we will inform you on this thread as soon as possible.

    We are sorry for the inconvenience caused.

  • Profile Image
    Answered on December 15, 2017 at 07:14 AM

    I've checked the form. You have a large text in your field which exceeds limits of text field. I suggest dividing it into multiple fields. This will prevent truncation.

    If you have further issues please contact us.