My submission limit condition is not working

  • Profile Image
    Syd1210
    Asked on December 15, 2017 at 10:58 AM

    I set a limit of 6 submissions to my "Monday Level 1 - Jan. 8, 2018" registration form.  I have 6 submissions, but the form is still allowing people to complete the form and moves along to the Paypal page.  I have tested it myself because I wanted to see what it looked like once the class is full.  

    I would like a warning that the class is full  to pop up if someone tries to register by clicking through from my website.

    Perhaps I need to update the website itself by removing the link to the form?

    Please let me know.

    Thank you,

    Lisa Kane

  • Profile Image
    Richie_P
    Answered on December 15, 2017 at 11:17 AM

    I tried to register to "Monday Level 1 - Jan. 8, 2018" and I was not able to enter. It seems the condition was met already.

    Here is the screenshot.

    Did you update your form link in your website?

    Was the issue resolved already?

    Please let us know if we can be of further assistance.


  • Profile Image
    Syd1210
    Answered on December 15, 2017 at 12:43 PM
    At what point did you get that message? After you tried to pay or before?

    Reservations Staff
    Wags Doggie Day Care
    91 Grapevine Road
    Wenham, MA 01984
    978-468-9924
    www.mywags.com

    ...
  • Profile Image
    BDAVID
    Answered on December 15, 2017 at 02:20 PM

    At the very beginning, example:

    1513365586form.gif

    Is that the way you want it to work?

  • Profile Image
    Syd1210
    Answered on December 15, 2017 at 03:43 PM
    I do want it at the very beginning, but your example doesn't show me that.....

    Reservations Staff
    Wags Doggie Day Care
    91 Grapevine Road
    Wenham, MA 01984
    978-468-9924
    www.mywags.com

    ...
  • Profile Image
    BDAVID
    Answered on December 15, 2017 at 03:53 PM

    Please note that when a submission is set to be disabled, it won't load, what will load instead will be the warning that it is currently showing up. Since that form has already reached the submissions limit you put, that's the reason why the warning is loaded.