Elements added in the builder are not being shown in the preview

  • philliesbridge
    Asked on December 15, 2017 at 1:41 PM

    Hello,

    I have several elements that show up in build mode but which disappear in preview mode. The hide option is disabled.

    Help!


    Heather

    Page URL: https://www.jotform.com/build/73477459204160
  • David JotForm Support
    Replied on December 15, 2017 at 2:37 PM

    I cloned your form to check it any everything present in build mode looks to be present in the form.  Check from the following URL to see if everything is updated:

    https://www.jotform.com/form/73477459204160

    There may have been a delay in showing updates.

  • philliesbridge
    Replied on December 16, 2017 at 10:16 AM

    Thank you for your reply. The issue is still not resolved. Under "Payment Options" the only text box that shows up is "Your Total:"

  • philliesbridge
    Replied on December 16, 2017 at 10:37 AM

    Nevermind, I figured it out. There were conditions set up for those elements in settings. 

  • Richie JotForm Support
    Replied on December 16, 2017 at 10:53 AM

    Good to know the issue has been resolved.

    Please let us know if we can be of further assistance.