How to remove Jotform branding?

  • Profile Image
    TYG4you
    Asked on December 15, 2017 at 01:58 PM

    Hello JotForm Support Team:
    I just upgraded to your Silver plan and know I have a money back guarantee if I'm not satisfied. A few quetsions:

    1) I'm still seeing 'powered by JotForm' when I look at preview - is that what clients will see? I thought the upgrade would remove JotForm branding.
    2) Is there a way to remove the JotForm plug off the 'Thank You! Your submission has been received' message?  I really do not want clients to be asked to make their own JotForm
    3) If we trash or archive a form - does it still count as our 100 form count?

    I love your product and am so happy to have discovered JotForm.  I look forward to hearing back from you!

  • Profile Image
    agonhasani
    Answered on December 15, 2017 at 02:03 PM

    To remove the JotForm branding go to your account settings: https://www.jotform.com/myaccount/settings

    1513202816zzz 2017-12-14 06.05.24.png

    Uncheck the JotForm Branding option.

     

    You can check the account usage here: https://eu.jotform.com/myaccount/usage

     

  • Profile Image
    Jed_C
    Answered on December 15, 2017 at 03:19 PM

    Please find my answers to your questions below.

    1). Paid version allows you to remove Jotform branding in your form. To do so, go to account page > Settings > Scroll below and uncheck Jotform branding.

    1513368418jotform_branding.png

    2). Yes, this is possible. You can remove this in Settings > Thank you page > Click on the Source Code icon and modify the part where you see Jotform's create account message.

    1513368750thank_you_page.png

    3). If you trash or archive a form, it will NOT be counted towards your number of forms.


    Let us know if you have any questions or if you need further assistance.

  • Profile Image
    TYG4you
    Answered on December 18, 2017 at 03:14 PM

    My Account screen does not look like the one above.  On the left it states

    Profile
    Settings
    User
    Billing
    Data
    API
    HIstory
    Usage
    Get More

    When I choose 'Settings' it states


    Timezone
    Time Format
    Language
    Theme
    Form Layout
    Privacy
    Send Emails
    Form Caches
    Bounce List
    JotForm Branding

    I am not finding the 'Thank You Page'



  • Profile Image
    Jed_C
    Answered on December 18, 2017 at 04:33 PM

    Thanks for the response. Kindly share the form URL where you find the Jotform branding in the Thank You page? Or share a screenshot of what you see on your end?

    I've created a sample screencast below so you can see where to locate the Thank You page.

    1513632787thank you page.gif


    Looking forward for your response.