Is there a way that if the customer wants to pick up the item that they don't get charged shipping?

  • dawn0770
    Asked on December 17, 2017 at 4:22 PM

    Is there a way that if the customer wants to pick up the item that they don't get charged shipping?

  • jonathan
    Replied on December 17, 2017 at 4:47 PM

    From what I have checked on your form, Paypal shipping is not enabled. So there is no shipping charged for any submission payment on the form.

    1513547098zzz 2017 12 18 05 Screenshot 10


    If you want to enable Shipping cost on payments, you can follow the user guide: 

    How to Add Shipping Cost to Payment Forms

    Let us know if you need further assistance.



  • dawn0770
    Replied on December 17, 2017 at 5:43 PM
    You're on the wrong form - that's a program
    Sent from my iPhone
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  • dawn0770
    Replied on December 17, 2017 at 5:43 PM
    Under clone of Herban-Eats Weekly...
    Sent from my iPhone
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  • Mike_G JotForm Support
    Replied on December 17, 2017 at 5:58 PM

    The process of enabling or disabling Shipping in payment integrations should be the same for every form.

    1513551456t17 54 Screenshot 10

    I hope this helps. If you have other questions or concerns, please feel free to contact us again anytime.

  • dawn0770
    Replied on December 17, 2017 at 7:43 PM
    It doesn't help at all - it is enabled on other form - I am very disappointed with the jot form application no need to reply no help at all
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  • Nik_C
    Replied on December 18, 2017 at 1:56 AM

    Every payment has the shipping option which you control. It can be per transaction or per product:

    1513580126Screen Shot 2017 12 18 at 8 Screenshot 10

    If you need further assistance we would need more information about what you're trying to achieve.

    Thank you!