IP Address banned

  • Charlyn Rosario
    Asked on March 25, 2024 at 3:48 PM

    Hi,


    I am using jotform for practicing my skills and I got banned. I wish tp continue using it and upgrade to paid plan. I can't remember any violation I commited so please check my account.


    Best regards,

    Cha

  • Shane JotForm Support
    Replied on March 25, 2024 at 4:05 PM

    Hi Cha,

    Thanks for reaching out to Jotform Support. Generally, an IP address is blocked when an account is suspended by our anti-phishing system. Can you send us the IP address coming from this page, so we can verify if it's banned and if it needs to be whitelisted? Additionally, please give us the email address associated with your account so we can also check the status.

    Once we hear back from you, we'll be able to help you with this.