Why is my account suspended?

  • Profile Image
    terry@shelbourneaccountants.ie 
    Asked on December 18, 2017 at 03:58 AM

    Hi, I have received the following email from you:

    I have checked your account and found that, you are asking user's banking information through one of your forms named "Personal Details Template" which leads to possible phishing attempt and violates the terms of use.


    If you want your account to be reactivated, you need to have us remove the sensitive banking related information from your form.

    I would like to adjust the form that caused the suspension in the account, but i cant login to the account. How can I adjust the form?

    Thank you.

    Regards,

    Stefan

  • Profile Image
    ashwin_d
    Answered on December 18, 2017 at 06:48 AM

    I have gone ahead and deleted the suspected form fields from your form. Your account is now active. Do try to sign in to your JotForm account and get back to us if you have any trouble. 

    Kindly refrain from creating form with email/password, login/password or credit card/bank account details.