Unable to access Ticket ID #13257111 & 13258071: suspended account due to password collection

Yes please delete the fields and reactivate my account, thank you. I can’t access the same support thread but please move forward with deleting the question which violate the terms of use, thank you. The response I received is below.

“Hi Abdulrahman,

Thanks for reaching out to Jotform Support. I am sorry you are having trouble with this. When I reviewed your form, I saw that your form violated our Terms of Use for collecting password-related information. Check out this screenshot below:

For us to reactivate your account, we need your permission to delete these fields. Also, please refrain from collecting any password-related information to avoid getting suspended in the future.

Once we hear back from you, we can move forward with a solution.”

Hi Abdulrahman,

Thanks for reaching out to us for help. I have deleted the guilty field on the form and the account is not active. Can you try logging in?

To avoid getting your account suspended, please check our Terms of Use.

Let us know if there’s anything else we can do for you.