What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    iframe preview/code not updating new changes.

    Asked by kyoung on September 23, 2012 at 12:53 PM

    Hey,

    When I preview my code under "embed" or "source" it displays properly but when I preview “iframe” it displays old code from yesterday.

    I need the new iframe code as I’m using Adobe Muse.

    I’m so close to finishing this site and thought I understood all the pitfalls, drawbacks, design compromises and embedding tricks with jotform.

    Saying that your site/service is still miles ahead of other form builders etc…    

     

     

    You really need to get spell check on this thing???

    Page URL:
    http://form.jotform.ca/form/21704309490248

  • Profile Image

    Answered by moonzkie on September 23, 2012 at 01:12 PM

    Hi,

     

    Please accept our  apologies for this inconvenience, we have performed a database maintenance to improve our quality of service and this caused that some users to have data replication issues.

    Please replace the current URL for your site on the iFrame code 

    <iframe allowtransparency="true" src="//form.jotform.ca/form/21704309490248" frameborder="0" style="width:100%; height:1910px; border:none;" scrolling="no">
    </iframe>

    From:

     

    <iframe allowtransparency="true" src="//form.jotform.ca/form/xxxxxxxxxx"...

    To:

    <iframe allowtransparency="true" src="//www.jotform.ca/form/xxxxxxxxxxx"...

     

    So, www.jotform.ca in stead of form.jotform.ca

    You may also want to log onto the corresponding server (www.jotform.ca) when making changes to your forms for quicker results as there is sometimes a delay in the replication to the other servers.

    Thank you for your patience, and let us know if you have any other issues!

     

     

  • Profile Image

    Answered by kyoung on September 23, 2012 at 02:01 PM

    Hey Moonzkie,

    Fixed the problem, now I'm off to design the next site, also to include jotform.

    Thanks for the quick response and exact technical explanation. 

  • Profile Image

    Answered by moonzkie on September 23, 2012 at 02:02 PM

    You are welcome! If you need further assistance, please don't hesitate to contact us again anytime.

    Thank you.