- SpikeItUpAsked on December 18, 2017 at 12:36 PM
I requested an password change 3 times on the site but I have not received any information or emails
- agonhasaniAnswered on December 18, 2017 at 12:40 PM
I have just tested it out and I received the password reset email immediately.
Can you check the Spam folder?
- SpikeItUpAnswered on December 18, 2017 at 12:45 PM
Yes , I checked all folders for some reason I am not getting anything
- JotForm SupportJohn_BensonAnswered on December 18, 2017 at 02:00 PM
Your email landed on our bounce list. That's the reason why you're not receiving the password reset instruction email.
I have removed the email address from our bounce list. Please try to reset your password again and if the issue still persists, let us know.