Password Change

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    SpikeItUp 
    Asked on December 18, 2017 at 12:36 PM

    I requested an password change 3 times on the site but I have not received any information or emails

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    agonhasani
    Answered on December 18, 2017 at 12:40 PM

    I have just tested it out and I received the password reset email immediately.

    Can you check the Spam folder?

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    SpikeItUp 
    Answered on December 18, 2017 at 12:45 PM

    Yes , I checked all folders for some reason I am not getting anything

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    John_Benson
    Answered on December 18, 2017 at 02:00 PM

    Your email landed on our bounce list. That's the reason why you're not receiving the password reset instruction email. 

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    I have removed the email address from our bounce list. Please try to reset your password again and if the issue still persists, let us know.

    Thank you.