Disable Paypal Payment Option

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    mearsjg
    Asked on December 19, 2017 at 12:16 AM

    How can I disable the paypal payment option on my order form?  I am creating a form to collect spirit wear orders for my daughter's team.  We do not have a paypal account and I can't figure out how to delete the option.  

    When I test the form, I get an error message telling me that an invalid paypal account was used and to contact the owner.

    I have attached a screen shot of the error message.

    I want to collect the orders and provide instructions for submitting payment.

    Thank you,

    Jennifer Mears



  • Profile Image
    Ardian_L
    Answered on December 19, 2017 at 06:23 AM

    You should replace PayPal with Purchase Order in this case. I am assuming you have used a template to create the form, and you have added products with PayPal, that's why now when a user click submit that would redirect to PayPal. 

    1513682588PurchaseOrder.png

    Now you need to remove the products and instead to use Purchase Order Element instead.

    Please check the link below it has some instructions how to use Purchase Order.

    https://www.jotform.com/help/460-How-to-Create-Payment-Form-with-Purchase-Order

    Let us know if you have any other question.

  • Profile Image
    mearsjg
    Answered on December 19, 2017 at 05:26 PM

    Thank you, that seems to be working perfectly!