Paragraph custom styles no longer applied and being overridden by form style

  • hkycaa.org
    Asked on March 26, 2024 at 4:28 AM

    Used to be able to apply custom styles in paragraph elements but suddenly they no longer apply and seemingly get overridden by form style. Same problem across all forms including old ones.

  • William JotForm Support
    Replied on March 26, 2024 at 4:55 AM

    Hi hkycaa.org,

    Thanks for reaching out to Jotform Support. In order for us to be able to fully understand this issue, can you give us more details on this part where the custom styles in the paragraph elements that do not apply or getting overridden by a different form style?

    Also, have you tried changing the style to a different class name or ID?

    As soon as we hear back from you we'll be able to help you with this.

  • hkycaa.org
    Replied on March 26, 2024 at 5:03 AM

    How editing paragraph styles looks, notice the font size change / font color change:Paragraph custom styles no longer applied and being overridden by form style Image 1 Screenshot 30
    How it turns out (only bolding is applied):Paragraph custom styles no longer applied and being overridden by form style Image 2 Screenshot 41This is happening to me across the board now. Even the forms I created from last year is affected in editing mode, but as long as I don't make any changes that trigger saving the style changes are preserved in preview/published form. No new style changes are applied in any forms I newly create now.

  • hkycaa.org
    Replied on March 26, 2024 at 5:06 AM

    I tried making the edits in source code mode:Paragraph custom styles no longer applied and being overridden by form style Image 1 Screenshot 30
    After saving and refreshing browser, the color part is strangely missing:Paragraph custom styles no longer applied and being overridden by form style Image 2 Screenshot 41

  • Kyle JotForm Support
    Replied on March 26, 2024 at 5:55 AM

    Hi hkycaa.org,

    Thanks for getting back to us. Similar reports have been received recently, and we are pleased to inform you that our developers have fixed the problem. It should all be functioning properly at this point. Please reapply your paragraph text styles, and they will become active once you publish your form once more. Thanks for your understanding. 

    Reach out again if you need any help.