- firstname.lastname@example.orgAsked on December 19, 2017 at 05:34 PM
I am having trouble logging in. When I click "forgot password" nothing is emailed to me.
- JotForm SupportWelvinAnswered on December 19, 2017 at 06:09 PM
I cannot find a registered account using your email address. There's one from the same domain name, the email is email@example.com. The username is NewLifeAdoptions. This account has no forms. Is this the account that you are looking for? If not, share with us a form URL or the page URL where the form is embedded so we can check further. We should be able to locate the account using the form.
- NewLifeAdoptionsAnswered on December 19, 2017 at 06:16 PM
Thank you! I was able to log in as firstname.lastname@example.org. Sorry to bother you.
- JotForm SupportWelvinAnswered on December 19, 2017 at 06:23 PM
That's great and no worries :) We're always happy to help.