Account suspended: Collecting login credentials

ho fatto la prova ad accedere al mio profilo ed è stato sospeso, non mi fa accedere, potrei avere maggiori informazioni?

Hi scoprifacile,

Thanks for reaching out to Jotform Support. Unfortunately, our Italian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I see that your account was suspended because your form 240813531593354 is collecting password. Take a look at the screenshot below:

Please note that collecting login credentials is a violation of our Terms of Use. We can reactivate your account, but you will have to allow us to delete the offending field.

Once we hear back from you, we'll be able to help you with this.

Ho visto che avete disabilitato il mio account per il campo password che ho creato, non sapevo che era vietato, appena lo riattiviate provvederò immediatamente a sistemarlo ed eliminare questo campo, grazie

Hi scoprifacile,

Thanks for reaching out to Jotform Support. I am sorry you are issue with this. We can re-activate the account if you allow us to remove the password field from the form. Let us know if you want to proceed with that.

Once we hear back from you we can move forward with a solution.

si, certo potete rimuovere il campo password. grazie

Hi scoprifacile,

Thanks for getting back to us. About your request, I have removed the offending fields from the form and have activated the account. You should be able to log in now. Please avoid using guilty fields on the form to prevent further suspension. You can check our Terms of Use to find more information on this.

Reach out to us if you need any more help.

Hi scoprifacile, 

Thanks for getting back to us. To avoid confusion, I moved your other concern to a new thread and helped you with that here.

Reach out again if you have any other questions.