Why the "Next" button of one of my forms is not working?

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    acvr
    Asked on December 20, 2017 at 08:17 AM

    Hi - I created 2 forms that are related to one another. The first is a simple one that asks for a name and email address:


    https://form.jotform.com/acvr/acvr--roregistrationannual-updat

    When the applicant gets the auto-responder email with a unique link to the second form, the user cannot go any further than the first page. The "next" button doesn't work.


    Here is the link for the second form, just so you can reference what it is supposed to look like:

    https://form.jotform.com/acvr/acvrro-registrationannualupdate


    Why can't the applicant go to the next page? And how do I fix it?

    Thanks,

    Jan

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    Sabbir
    Answered on December 20, 2017 at 08:36 AM

    Sorry for the inconvenience.

    I have checked both the first form and the second form, the way you have mentioned but I couldn't able to reproduce the issue that you are having. I was able to navigate to the next page of the second form and proceed without any issue.

    Can you please check back again? If the problem still persist, let us know which browser you are using.

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    acvr
    Answered on December 20, 2017 at 09:57 AM

    It's an Internet Explorer issue. Where do I go from here? I will likely have applicant's who use IE...

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    Sabbir
    Answered on December 20, 2017 at 10:02 AM

    Sorry for the problem you are having.

    I have tested with my Internet Explorer Version.11 and I still couldn't be able to reproduce the issue.

    It works fine with the Next button in the second form.

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    sirensofnewolreans
    Answered on December 20, 2017 at 11:32 AM

    I'm having the same issue with my order form. I've had several people say the form "freezes" and they can't click through the on the "next" button. Its happening both on mobile devices and desktops. Problem noted in Chrome and on iPhone (safari). 
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    John_Benson
    Answered on December 20, 2017 at 12:15 PM

    To better assist you and to avoid confusion, we will be addressing your issue on this thread: https://www.jotform.com/answers/1328315

    Thank you.