Unable to submit my form due to an error on email

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    ComPsychHR
    Asked on December 20, 2017 at 09:55 AM

    Our employees are having issues completing their form. They can enter their name, click next and then enter their email. But after that it is just saying "please wait" and goes no further.

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    Richie_P
    Answered on December 20, 2017 at 10:21 AM

    May I suggest checking your firewall settings and try turning it off and do a submit test and clear your browser cache.

    Also, if you have embedded your form can you give us the link to check it?

    Please let us know if the issue still remains.

    Thanks.

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    ComPsychHR
    Answered on December 20, 2017 at 10:43 AM
    Hi!
    I did clear it and it doesn’t seem to be working.
    Here is the link: https://form.jotform.com/73336327524153
    Sarah Donovan, MHRLR
    HR Generalist
    ComPsych Corporation
    NBC Tower – 13th Floor
    455 N. Cityfront Plaza Drive
    Chicago, IL 60611
    Telephone: 312-610-6609
    E-mail: SDonovan@ComPsych.com
    ...
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    EltonCris
    Answered on December 20, 2017 at 11:11 AM

    Sorry about that. It was related to the recent update.

    I cleared your form cache, that seems to have fixed it.

    Please try it again.

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    ComPsychHR
    Answered on December 20, 2017 at 11:43 AM
    Yes! All fixed!
    Sarah Donovan, MHRLR
    HR Generalist
    ComPsych Corporation
    NBC Tower – 13th Floor
    455 N. Cityfront Plaza Drive
    Chicago, IL 60611
    Telephone: 312-610-6609
    E-mail: SDonovan@ComPsych.com
    ...
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    chartwayfcu
    Answered on December 20, 2017 at 11:58 AM

    We are having the same issue with our form.  https://form.jotform.com/73254228952157


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    Richie_P
    Answered on December 20, 2017 at 12:13 PM

    Hello chartwayfcu,

    To clear form cache you can go to you myaccount

    then settings

    scroll down until you find Form Caches and click Clear Cache.