- aiadesignawardsAsked on December 20, 2017 at 02:18 PM
I have a form that does not complete the registration process after clicking submit button. All the setting and conditions seem to be in order, but the form will time out after 10 minutes or so and no follow through to the payment add-in (Stripe). Please advise what the issue is and how to repair at your earliest convenience.
Thank you!Page URL:
- JotForm SupportJed_CAnswered on December 20, 2017 at 03:40 PM
It seem that you haven't logged in your Stripe account yet. Please connect your form to your Stripe account to do some test submissions.
Let us know if you have any questions.
- aiadesignawardsAnswered on December 22, 2017 at 03:53 PM
Thank you very much for your quick response, that worked. I have created multiple forms and never had to do that, but I typically clone the form and then edit. I think the password for Stripe must have been saved before and it reset.