My account has been autosuspended, why?

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    mfa2003 
    Asked on December 20, 2017 at 04:21 PM

    So I just found out about jot form.  I have been trying it out to see if it will meet my needs.  As I was moving some elements around all of a sudden it says oops you need to reload the page.  So I reload the page.  Next thing you know I'm logged out.  I attempt to login only to see I'm AutoSuspended???  This is ridiculous!!


    I have only been on the site maybe an hour?  Now I can't log in?  Your company wants me to upgrade to premium and use this for my business yet you kick me out?


    I'd appreciate some real quick answers or I'm going elsewhere for a form.


    Thanks

    Mike

     
  • Profile Image
    Jed_C
    Answered on December 20, 2017 at 05:56 PM

    Apologies for the inconvenience.

    Our system automatically detects your form as phishing form. It is strictly prohibited to collect sensitive information such Social Security Number, Credit Card, Drivers License etc.. Please use our form payment integration if you need to collect payment or other sensitive information on your form.

    I have reactivated your account and removed the offending field.

    Let me know if you need further assistance.

  • Profile Image
    mfa2003 
    Answered on December 20, 2017 at 06:43 PM
    Im wanting to use the form as a credit application not a payment portal. Will that still be doable then if I use the payment form link you provided?
    Thanks
    Sent from my Verizon Wireless 4G LTE Droid
    ...
  • Profile Image
    Jan
    Answered on December 20, 2017 at 08:50 PM

    If you need to collect sensitive information like Driver's License # or Social Security #, then you need to add the following to the form:

    1. An agreement stating the usage of sensitive information. You can use the "Text" tool. You may also use the Short Scrollable Terms widget or Terms & Conditions widget.

    2. Digital signature field. You can use the E-Signature widget or the Smooth Signature widget.

    For the credit card details, you are not allowed to collect it using regular text fields. You need to use a payment processor for that. If you want, you can capture the billing information and charge the user at a later time. Please refer to this guide: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization.

    Hope that helps. If you have any questions, let us know. Thank you.