New Form Layout: form resets after uploading a file.

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    Asked on December 20, 2017 at 05:25 PM


    I have applicants attempting to complete their applications via smartphones and they are having issues attaching their resumes. 

    Also, if there is an issue with applying, is there a way in which they can return back to it later or MUST it all be done in one sitting??


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    Answered on December 20, 2017 at 06:41 PM

    What is the error message they receive when trying to upload the file? On regards of saving the form data before submitting, you can enable the autofill feature which will save the data in the user's browser local storage: 

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    Answered on December 21, 2017 at 09:43 AM

    Hello again,
    So I am attempting to attach a document by smartphone, but it keeps bringing me back to the beginning of the application. Since I changed the form to save responses, I do not have to start all over again, but it keeps looping me back instead of allowing me to attach anything.
    Before I changed the form to saving responses, my candidates told me that it would make them start the application all over again from scratch.
    Coach Iry
    Head Coach at TopSpin Golf & Tennis, LLC
    A PO Box 183, Austin, TX 78767
    P 281-715-9667

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    Answered on December 21, 2017 at 11:06 AM

    I was able to reproduce the error on an iphone 6S.

    Once I upload the file and click the next button, the form jumps back to the beginning.

    1513871982Dashboard - Chromium_062.png

    1513871996Dashboard - Chromium_064.png

    So I have escalated the issue to Level 2 support. They will investigate and post a response on this thread.

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    Answered on December 29, 2017 at 03:06 AM


    The screen shot my colleague Aubrey shared shows the Section Header (not the Welcome Page) which comes after the "Upload Resume" question. So everything seems the way it should be.

    Please get back to us if you or your customers still having trouble regarding this issue. Any device or browser detail is extremely helpful for us to investigate the situation.

    Have a great year!