Signature is not visible in Submissions

I recently changed the background color of the customer signature and it either gives an error (small box with an X in it) or is simply blank. These are contracts so capturing the signature is very important.

Hi Daniel,

Thanks for reaching out to Jotform Support. The reason why you're not seeing the signature is because it is set as white. When you view it in Tables, the background is also white so it will not show. The signature is saved but it's just camouflaged since it is white on a white background. I also see that you have custom CSS. You can change the color of the signature other than white so it will be visible when you check the submissions. Let me show you how to do it:

1. Click on the Paint Roller icon on the right side of the page.

2. Under the Styles tab, scroll down a bit until you reach the Inject Custom CSS section.

3. Update your CSS code to make the signature not white.

Here is the CSS code that I used for testing. I used black.

.signature-line.signature-wrapper.signature-placeholder {

 color : black;

}

Here is the result:

When you check the submissions, the signatures are now visible:

Give it a try and let us know how it goes.