Email Notification for Payment Means Approved, Declined, or Unknown?

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    hongweishan
    Asked on December 22, 2017 at 11:58 AM

    I understand the fact that I will get the payment information together with my rest of the submitted data from my form. My question is if it means whether the payment get approved or declined? Or it only simply means that it get submitted to the payment processor, and the status of Approved or Declined is Unknown. 

    This inform is important to me. I appreciated your knowledge!

    Best Regards

  • Profile Image
    david
    Answered on December 22, 2017 at 01:33 PM

    Only submissions with complete, approved payment, will be marked as completed submissions.  Any submissions that are sent but payment is not completed, will be marked as incomplete payments.  Here is how to view those submissions:

    https://www.jotform.com/help/135-How-to-View-Incomplete-Payments