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    Why does my form crash i-e in google sites edit mode?

    Asked by grayscakes on September 25, 2012 at 05:25 AM

    I have just created my first form and embedded it in my google site, the form is usable when visiting the page although the height is wrongly set so not all of my questions can be seen, but if I sign into my google site and chose edit to correct this , the page crashes, if I attempt to reload the page it simply crashes again until I chose 'close program'. Is there a way I can get back to a point where I can edit this page or is the only solution to delete the page and rewrite a new one?

    TIA :)

    Page URL:
    http://www.grayscakes.co.uk/contact-us

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    Answered by pinoytech on September 25, 2012 at 06:02 AM

    Hi,

    Sorry for the inconvenience that may have caused. Regarding on this issue, could you please try to re-embed your form code into your website using this guide: http://www.jotform.com/help/19-Adding-Form-to-Google-Sites then delete your borwser cache and cookies. However, if doesn't work, re-embed your form code into your website using iFrame method.

    Thanks,

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    Answered by grayscakes on September 27, 2012 at 09:25 AM

    None of this worked as I couldn't even enter edit mode to remove the embedded form to then move on to your advice. Ddeleting the page and writing a new one worked and should I need to edit the page again i'll just have to delete it an re-write it.

    Thanks for taking the time to help, Gray. 

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    JotForm Support

    Answered by Rodjit on September 27, 2012 at 10:10 AM

    @gray

    We're sorry for that matter, but Google site should have edit page option, I have made a test by creating my own Google site and I wasn't able to replicate your issue and all seems to be working fine both Add Gadget Option or the Iframe method. See my site on this link.

    I would suggest to please retry the process on how to add your form to Google Site by adding a new page.

    Hope this helps and please let us know for further concerns.

    Thanks