Form submissions stuck on Please wait in Preview Sign Document page

  • K
    Asked on March 26, 2024 at 4:56 PM

    My form is stuck on the "Preview Sign Document" step. I am unable to submit the page and it's stuck on the "Please wait..." text. Further, this submission does not make it to the Jotform submission spreadsheet. Please see screenshot below. Thanks!

    Jotform Thread 13301451 Screenshot
  • Angeli JotForm Support
    Replied on March 26, 2024 at 5:43 PM

    Hi Kylin,

    Thanks for reaching out to Jotform Support. I’m sorry you're having difficulties with this. When I cloned and tested your form, the same thing happened, so I created a ticket about it and escalated this to our Developers. As soon as we have an update, we’ll let you know.

    Thanks for your patience and understanding. We appreciate it. 

  • K
    Replied on March 26, 2024 at 5:54 PM

    Thank you!

  • Felizio JotForm Support
    Replied on March 29, 2024 at 8:26 AM

    Hi Kylin,

    Thanks for waiting patiently. This issue is resolved now. Please check it on your end and let us know if it happens again.

    Reach out again if you need any other help.

 
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