password change problem

  • eleanavk
    Asked on December 23, 2017 at 9:05 AM

    I am attempting to update my password. When I go into the settings tab and put in a new password and confirm that password and then fill in the current password. The 'Save' button remains greyed out. I have verified that the current password is correct

  • liyam
    Replied on December 23, 2017 at 10:16 AM

    Upon doing tests on my end, I could not replicate the issue. Can you please try clearing your browser's cache and let us know if the problem persists? If so, can you let us know the type of browser you are using? Perhaps, that may shed light to how the problem occurs.

    Thanks.

  • eleanavk
    Replied on December 24, 2017 at 9:55 AM

    Tried clearing cache with same result. This was using Safari 11.0.2

    tried Firefox 57.0.1 with same result.

    1514127306Screen Shot 2017 12 24 at 9 Screenshot 10

  • liyam
    Replied on December 24, 2017 at 10:21 AM

    I just noticed on your screenshot, it does not show the status of the password you entered for changing it. Here is a sample screenshot on what I'm looking for:

    15141287002017 12 24 2316 Screenshot 10

    Can you check your browser for the status of the javascript if it is disabled, or if you have any browser extensions or firewalls that may be causing the change password script from malfunctioning?

    Thanks.

  • steventran
    Replied on December 28, 2017 at 5:04 PM

    I'm having the same issue. Can't change my password. The Save button keeps being disabled.

    1514498633jotform Screenshot 10


  • steventran
    Replied on December 28, 2017 at 5:07 PM

    Sorry I figured i misread the instruction...