What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Sent test submission today

    Asked by gregg on September 25, 2012 at 10:56 AM

    did not receieve email confirmation from Jotforms (As customer)

    Page URL:

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    JotForm Support

    Answered by Rodjit on September 25, 2012 at 11:29 AM


    Checking your mail logs, we found out that all emails has been sent out.

    Please try to change your email notification's sender email to noreply@jotform.com  also, please try to check your mail spam/junk folder.

    Guide on how to change email notification's sender email:

    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open Notifications, then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail value to noreply@jotform.com, just like below:


     Please let us know if the problem still persist after that, so that we can further assist you on this matter.


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    Answered by QBMadeEasy on September 25, 2012 at 02:08 PM

    I do not want my participants to see "noreply@jotform.com" I need it to show @quickbooksmadeeasy.com. 


    I submitted orders via my site today with different address and I didnt see in either in my inbox or spam folder.

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    Answered by pinoytech on September 25, 2012 at 02:33 PM

    You might like to take a look at this thread: http://www.jotform.com/answers/126701-Modify-noreply-jotform-com-by-my-personal-email