Sent test submission today

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    Asked on September 25, 2012 at 10:56 AM

    did not receieve email confirmation from Jotforms (As customer)

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    Answered on September 25, 2012 at 11:29 AM


    Checking your mail logs, we found out that all emails has been sent out.

    Please try to change your email notification's sender email to  also, please try to check your mail spam/junk folder.

    Guide on how to change email notification's sender email:

    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open Notifications, then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail value to, just like below:


     Please let us know if the problem still persist after that, so that we can further assist you on this matter.


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    Answered on September 25, 2012 at 02:08 PM

    I do not want my participants to see "" I need it to show 


    I submitted orders via my site today with different address and I didnt see in either in my inbox or spam folder.

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    Answered on September 25, 2012 at 02:33 PM

    You might like to take a look at this thread: