Voice recored widget returns an error

  • AliandCompany
    Asked on December 25, 2017 at 12:03 PM

    Hi, 

    I have created this mini-form with the recorder widget in it for testing purposes, when pressing the record button, it returns with the error message: Could not access microphone: NotAllowedError: Permission denied

    Although, the mic is allowed in all browsers that I have tested it with, on mobile or desktop. Is this a fixable error? 

  • Richie JotForm Support
    Replied on December 25, 2017 at 12:17 PM

    I have tested your form,allow the recorder widget to  use your microphone, was there a prompt when you clicked Record? What browser are you using?

    Voice recored widget returns an error Image 1 Screenshot 50

    If not, you can find the widgets trying to access your computer at the right side if you're using google chrome.

    Voice recored widget returns an error Image 2 Screenshot 61

    in Firefox is in your left with the i icon.

    Voice recored widget returns an error Image 3 Screenshot 72



    This is the screenshot when I open your form in Firefox, a prompt appears asking to allow my mice to be shared.

    Voice recored widget returns an error Image 4 Screenshot 83

    Hope this information helps.

  • AliandCompany
    Replied on December 25, 2017 at 12:30 PM

    No there wasn't. That was on Google Chrome. 


    15142228532017 12 25 20 33 35 Screenshot 10

    The mic is already allowed

    15142229192017 12 25 20 34 41 Screenshot 21

    On the other hand, it used to work just fine on Opera until yesterday, but today, it's no longer working. 

    It doesn't show the error, rather, no reaction, just some added white space under the buttons. 

    15142229552017 12 25 20 31 39 Screenshot 32

  • TREVON
    Replied on December 25, 2017 at 12:45 PM

    I have tested the form and I was able to record and submit my recording as shown below.

    1514223646Show voice record Screenshot 10

    Would you kindly try and clear your browser cache also if using different browser check if it opened another browser window to request for access to use your Microphone.


  • Nik_C
    Replied on December 25, 2017 at 3:36 PM

    I'm afraid that we didn't receive your last response, could you please reply again.

    We'll wait for your response.

    Thank you!

  • AliandCompany
    Replied on December 25, 2017 at 3:41 PM

    Well, it works on some devices and some browsers but not all. 

    Thank you for your support!

  • Nik_C
    Replied on December 25, 2017 at 3:58 PM

    On most desktop Browsers it will work (except Safari). Regarding mobile devices, it depends if the Browser supports recording of audio files through such field.

    Thank you!