Voice recored widget returns an error

  • Profile Image
    AliandCompany
    Asked on December 25, 2017 at 12:03 PM

    Hi, 

    I have created this mini-form with the recorder widget in it for testing purposes, when pressing the record button, it returns with the error message: Could not access microphone: NotAllowedError: Permission denied

    Although, the mic is allowed in all browsers that I have tested it with, on mobile or desktop. Is this a fixable error? 

  • Profile Image
    Richie_P
    Answered on December 25, 2017 at 12:17 PM

    I have tested your form,allow the recorder widget to  use your microphone, was there a prompt when you clicked Record? What browser are you using?

    If not, you can find the widgets trying to access your computer at the right side if you're using google chrome.

    in Firefox is in your left with the i icon.



    This is the screenshot when I open your form in Firefox, a prompt appears asking to allow my mice to be shared.

    Hope this information helps.

  • Profile Image
    AliandCompany
    Answered on December 25, 2017 at 12:30 PM

    No there wasn't. That was on Google Chrome. 


    15142228532017-12-25_20-33-35.png

    The mic is already allowed

    15142229192017-12-25_20-34-41.png

    On the other hand, it used to work just fine on Opera until yesterday, but today, it's no longer working. 

    It doesn't show the error, rather, no reaction, just some added white space under the buttons. 

    15142229552017-12-25_20-31-39.png

  • Profile Image
    TREVON
    Answered on December 25, 2017 at 12:45 PM

    I have tested the form and I was able to record and submit my recording as shown below.

    1514223646Show voice record.gif

    Would you kindly try and clear your browser cache also if using different browser check if it opened another browser window to request for access to use your Microphone.


  • Profile Image
    Nik_C
    Answered on December 25, 2017 at 03:36 PM

    I'm afraid that we didn't receive your last response, could you please reply again.

    We'll wait for your response.

    Thank you!

  • Profile Image
    AliandCompany
    Answered on December 25, 2017 at 03:41 PM

    Well, it works on some devices and some browsers but not all. 

    Thank you for your support!

  • Profile Image
    Nik_C
    Answered on December 25, 2017 at 03:58 PM

    On most desktop Browsers it will work (except Safari). Regarding mobile devices, it depends if the Browser supports recording of audio files through such field.

    Thank you!