Users are getting a warning that my ssl form is insecure when they hit "submit". How can I fix this?

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    northeastturtles
    Asked on September 25, 2012 at 12:17 PM

    This is the error message from Fire Fox:

     

    "

    This Connection is Untrusted



    You have asked Firefox to connect
    securely to submit.jotformpro.com, but we can't confirm that your connection is secure.
    Normally, when you try to connect securely,
    sites will present trusted identification to prove that you are
    going to the right place. However, this site's identity can't be verified.



    What Should I Do?

    If you usually connect to
    this site without problems, this error could mean that someone is
    trying to impersonate the site, and you shouldn't continue.

    "

     

    Is there a way to fix this?

     

    Thanks!

  • Profile Image
    jonathan
    Answered on September 25, 2012 at 12:25 PM

    Hi,

    Was the form embedded on a website? If it is, the website it is currently embedded to should also be able to support https protocol. Otherwise, if it is not, the browsers will do a certificate/secure check everytime the page or form is viewed.

    If the website no longer supports https, then you should try re-embedding the form using the http protocol.

    Please inform us if this does not answer your inquiry.

    Thanks.

  • Profile Image
    northeastturtles
    Answered on September 25, 2012 at 03:45 PM

    Hi Jonathan, thanks for getting back to me. No, the form was not embedded. It was just the free-standing form. The form works fine for me, and for others, it was just some people that were having the problem...

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    idarktech
    Answered on September 25, 2012 at 04:14 PM

    @northeastturtles

    It's indeed working fine on my side, tested it on different browsers. Is it possible to ask your form users to reset there browser settings or maybe ask them to use updated browsers? I'm pretty sure it's there browser's problem, maybe misconfigured or old dated. Also, some security certificates issues is due to an incorrect local date/time settings. Please ask them to check their machine date/time, this might help.

    Please update us if none of this suggestion works. Thank you!