Unable to access my account

Boa tarde, não estou conseguindo efetuar login na minha conta aparece a mensagem "Login failed - AUTOSUSPENDED " por favor gostaria de resolver esse problema.

The email address (andersomdimacedo@hotmail.com) is a guest account. Please provide the account username or the correct email address registered to the suspended account so we can assist you properly.

Also, you can provide the form link so we can find the account associated with it.

We'll wait for your response. Thank you.