- max123jotAsked on December 27, 2017 at 07:59 PM
autoresponder email shows an image on jotform when building
but does not appear in the email user receives
please advisePage URL:
- JotForm SupportJanAnswered on December 27, 2017 at 09:01 PM
I was able to replicate the issue in the cloned form. The autoresponder email content does not show the image. Here's a screenshot:
It is possible that the issue lies on the file name of the image. I suggest you rename the image first and remove the spaces. Here's an example: cevl-mobile-phone.png
After renaming the file, you need to use the upload image function in the email editor to re-upload the image.
Here's the result:
Hope that helps. Let us know if you have any questions. Thank you.
- max123jotAnswered on December 30, 2017 at 06:43 PMworked