Image in autoresponder email does not show up

  • Profile Image
    max123jot
    Asked on December 27, 2017 at 07:59 PM

    hi

    autoresponder email shows an image on jotform when building

    but does not appear in the email user receives

    please advise

  • Profile Image
    Jan
    Answered on December 27, 2017 at 09:01 PM

    I was able to replicate the issue in the cloned form. The autoresponder email content does not show the image. Here's a screenshot:

    151442600612-28-bj3jo.png

    It is possible that the issue lies on the file name of the image. I suggest you rename the image first and remove the spaces. Here's an example: cevl-mobile-phone.png

    After renaming the file, you need to use the upload image function in the email editor to re-upload the image.

    1514426315imageupload.gif

    Here's the result:

    151442638712-28-nzkd3.png

    Hope that helps. Let us know if you have any questions. Thank you.

  • Profile Image
    max123jot
    Answered on December 30, 2017 at 06:43 PM
    worked
    thanks
    ...