What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not Receiving Email Notifications. Does the Autoresponder have anything to do with it?

    Asked by GlenbowMuseum on September 25, 2012 at 05:57 PM

    Maybe I am not understanding this.. but I have a single form, configured with 2 seperate email notifications.  I originally had one.. which was tested and worked, now that I've added the second one, the first one no longer works....

    I'm not sure I am understanding this properly....  can someone offer some ideas/help...  ?

    Screenshot
  • Profile Image
    JotForm Support

    Answered by NeilVicente on September 25, 2012 at 06:36 PM

    The autoresponder does not have anything to do with the notification's functionality.

    Our mail server logs show that the notifications are sent successfully. It is up to your server to reject the said emails.

    Can you please check your spam folder for the missing emails? If you still can't find them, you may have to add our mail server IP's to your host's whitelist. Kindly coordinate with your hosting provider for additional help.

    By the way, I have sent a test submit on your form using a different notification setting. Can you please check if you have received the said email?