autoreply format issue

  • Quintosapore
    Asked on March 27, 2024 at 6:18 PM

    I am having problems with the formatting of the email auto response which looks odd in the mobile format. The test version on the lelft from your site is fine but when I get a life reply from my website (shown on the right the formatting goes astray


    autoreply format issue Image 1 Screenshot 30autoreply format issue Image 2 Screenshot 41



    Jotform Thread 13345813 Screenshot
  • Sim JotForm Support
    Replied on March 27, 2024 at 8:59 PM

    Hello Elske,

    Thank you for reaching out to Jotform Support. I’m really sorry that this is happening. Most of the underlying issue can be resolved by removing that field/element and then adding it back, which should solve the issue. Let me help you do that:

    1. Go to Settings.
    2. Click on Emails.
    3. Then click on the delete icon.autoreply format issue Image 1 Screenshot 70
    4. Select Delete.autoreply format issue Image 2 Screenshot 81
    5. Click on Add Email.autoreply format issue Image 3 Screenshot 92
    6. Select Autoresponder Email.autoreply format issue Image 4 Screenshot 103
    7. Fill out the information and hit Save.autoreply format issue Image 5 Screenshot 114

    I also cloned and tested the form, but I was not able to replicate the issue. I used an (iPhone 11)

    autoreply format issue Image 6 Screenshot 125

    Give it a try, and let us know how it goes.