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QuintosaporeAsked on March 27, 2024 at 6:18 PM
I am having problems with the formatting of the email auto response which looks odd in the mobile format. The test version on the lelft from your site is fine but when I get a life reply from my website (shown on the right the formatting goes astray
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Sim JotForm SupportReplied on March 27, 2024 at 8:59 PM
Hello Elske,
Thank you for reaching out to Jotform Support. I’m really sorry that this is happening. Most of the underlying issue can be resolved by removing that field/element and then adding it back, which should solve the issue. Let me help you do that:
- Go to Settings.
- Click on Emails.
- Then click on the delete icon.
- Select Delete.
- Click on Add Email.
- Select Autoresponder Email.
- Fill out the information and hit Save.
I also cloned and tested the form, but I was not able to replicate the issue. I used an (iPhone 11)
Give it a try, and let us know how it goes.