Conditions- Hiding Questions - on Mobile Browsers

  • Profile Image
    TRIPtroyNY
    Asked on September 26, 2012 at 03:25 PM

    I've noticed that my conditionally "hidden" items are not being hidden for mobile users.

    Is this a bug? or due to how i've set it up? We do not have a Mobile Site, and I embeded the forms using Dreamweaver.

    I couldn't find any other complaints of this in the forum, so I am guessing it may be due to my setup?

     

    Thanks!!

  • Profile Image
    pinoytech
    Answered on September 26, 2012 at 04:09 PM

    Hi,

    Sorry for the inconvenience that may have caused. Have you tried already embedding your form code into your website using iFrame method? If not, can you please try to re-embed your form code into your website using iFrame method, then delete browser cache and cookies.

    Here's the guideline on getting iFrame code: 

    http://www.jotform.com/help/148-How-to-get-your-Form-s-Iframe-Code

    However, if iFrame method doesn't solve the issue, do let us know.

    Thank you!