What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Conditions- Hiding Questions - on Mobile Browsers

    Asked by TRIPtroyNY on September 26, 2012 at 03:25 PM

    I've noticed that my conditionally "hidden" items are not being hidden for mobile users.

    Is this a bug? or due to how i've set it up? We do not have a Mobile Site, and I embeded the forms using Dreamweaver.

    I couldn't find any other complaints of this in the forum, so I am guessing it may be due to my setup?



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    Answered by pinoytech on September 26, 2012 at 04:09 PM


    Sorry for the inconvenience that may have caused. Have you tried already embedding your form code into your website using iFrame method? If not, can you please try to re-embed your form code into your website using iFrame method, then delete browser cache and cookies.

    Here's the guideline on getting iFrame code: 


    However, if iFrame method doesn't solve the issue, do let us know.

    Thank you!