Account suspended - Matching payment method

Hi! Looks like my account got suspended. The email associated to it is eliteinternship@steerstudios.com. Please advise. Thanks

Hi Guillaume,

Thanks for reaching out to Jotform Support. I do understand how upsetting this is. I have checked the status of your Jotform account and saw that it was suspended due to the system detecting that your account was involved in phishing which matches a payment method. Please review Jotforms Terms to avoid this from happening again. I've coordinated with our back-end team to review this request. Rest assured, we'll circle back to this thread as soon as I receive a response from them.

We appreciate your patience and understanding while we’re looking into this.

Thanks Rene. This is surprising because none of our forms have been published yet, and none include any payment method.

Side note, the emails I receive from Jotform with links to these threads lead me to a 404.

Hi Guillaume,

Thanks for getting back to us. I reviewed your account but I can't seem to find any issue with it so I went ahead and reactivated it. You should be able to log in to it and use your forms. Just keep in mind the terms and conditions in compliance with the use of Jotform's services to ensure that no hold down would happen in sharing your forms.

In any case, feel free to let us know if you have more questions or need more help.

Thank you William, I confirm account is now active.

How can I prevent this from happening again? We are about to go live and can't afford my forms to be suspended for phishing reasons while we don't include any payment methods in our forms?

Hi Guillaume,

Thanks for getting back to us. I'm sorry for any inconvenience this has caused you. I've whitelisted your account to prevent things like this from happening again.

Let us know if there's anything else we can help you with.