Suspended: matching payment method.

  • login issue
    Asked on March 28, 2024 at 3:34 AM

    dear support team

    my user name not working

    im reset password also not working also

  • Rene JotForm Support
    Replied on March 28, 2024 at 3:39 AM

    Hi AhmedMagdyAdmin,

    Thanks for reaching out to Jotform Support. I do understand how upsetting this is. I have checked the status of your Jotform account and saw that it was suspended due to the system detecting that your account was involved in phishing which matches a payment method. Please review Jotforms Terms to avoid this from happening again. I've coordinated with our back-end team to review this request. Rest assured, we'll circle back to this thread as soon as I receive a response from them.

    We appreciate your patience and understanding while we’re looking into this.

  • ahmed
    Replied on March 28, 2024 at 3:49 AM

    hi

    idont have any payment on this account

    to many file on this account all my work under account

  • Rene JotForm Support
    Replied on March 28, 2024 at 3:51 AM

    Hi AhmedMagdyAdmin,

    Thanks for getting back to us. I just received a response from the relevant team informing me that they've enabled the account. You can now continue working with your forms. We apologize for any inconvenience this has caused you.

    Let us know if there's anything else we can help you with.

 
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