Account was automatically suspended due to phishing form

  • Ngoc Pham
    Asked on March 28, 2024 at 4:48 AM

    Hi.

    Trying to use your service but got suspended for no reason.Waiting for your response.

    Thanks

    My account is the email above

  • Christian JotForm Support
    Replied on March 28, 2024 at 5:13 AM

    Hi Ngoc Pham,

    Thanks for reaching out to Jotform Support. I’m really sorry that this is happening. Please keep in mind that we have a team and an automated anti-phishing filter that scans all forms for phishing, spam, or fraudulent offers. When I reviewed your account, it appeared that it was automatically suspended due to a potential phishing form. Let me investigate this further with our relevant team. I’ll get back to you as soon as I can.

    Thanks for your patience and understanding, we appreciate it. In the meantime, let us know if you have any other questions.

  • Christian JotForm Support
    Replied on March 28, 2024 at 6:21 AM

    Hi Ngoc Pham,

    Thanks for patiently waiting. I apologize for any inconvenience this may have caused you. Upon review, we found no violations on your form, so we have successfully reactivated your account. You can now access it again without any issues.

    Let us know if there’s anything else we can help you with.