Account: suspended - please reactivate

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    brydon Christensen 
    Asked on January 01, 2018 at 10:37 AM

    My account will let me change the password but it is coming up as suspended when I try to log in even with the new password. 


    Help! 


    Brydon

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    aubreybourke
    Answered on January 01, 2018 at 10:51 AM

    You have been suspended on suspicion of phishing. Your form 73608563251154 (Bluegrass Dog Sports March Entry Form) was the form that triggered the suspension.

    It seems this could be a mistake. So I have reactivated your account. 

    You should be able to log in now and continue to work away on your forms.

  • Profile Image
    Brydon
    Answered on January 01, 2018 at 11:43 AM
    Thank you! What do I need to do to keep that from happening again? We expect a high volume of submissions for at least the next two weeks on those forms. I REALLY appreciate your quick response I was freaking out and sent a FB message plus email plus the contact form!

    You guys are amazing!

    ...
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    aubreybourke
    Answered on January 01, 2018 at 11:54 AM

    You are very welcome. I understand that you require high availability for your form. So I have whitelisted it. That will prevent the system from automatically suspending you again.

    The only way you would be suspended again is if another agent does so manually. I found no reason why you should be suspended. So everything should be okay.