- brydon ChristensenAsked on January 01, 2018 at 10:37 AM
My account will let me change the password but it is coming up as suspended when I try to log in even with the new password.
- JotForm SupportaubreybourkeAnswered on January 01, 2018 at 10:51 AM
You have been suspended on suspicion of phishing. Your form 73608563251154 (Bluegrass Dog Sports March Entry Form) was the form that triggered the suspension.
It seems this could be a mistake. So I have reactivated your account.
You should be able to log in now and continue to work away on your forms.
- BrydonAnswered on January 01, 2018 at 11:43 AMThank you! What do I need to do to keep that from happening again? We expect a high volume of submissions for at least the next two weeks on those forms. I REALLY appreciate your quick response I was freaking out and sent a FB message plus email plus the contact form!
You guys are amazing!
- JotForm SupportaubreybourkeAnswered on January 01, 2018 at 11:54 AM
You are very welcome. I understand that you require high availability for your form. So I have whitelisted it. That will prevent the system from automatically suspending you again.
The only way you would be suspended again is if another agent does so manually. I found no reason why you should be suspended. So everything should be okay.